If you have questions about Create My Lasting Memories and scanning / archiving of your photos, slides, or negatives, please browse our FAQ's.
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- Why choose Create my Lasting Memories?
- Create my Lasting Memories has extensive experience retouching photos and putting your images in a digital format. Our creative team has the expertise and experience to acquire the most desired image possible. Whether your photos are 100 years old or just taken yesterday, we can make your photos look their best. Your memories are important to us and we take the greatest pride in your satisfaction. Together We Create Lasting Memories.
- How long will it take for my completed order to be returned?
- Unless you specified to have your order “Rushed”, the estimated time for production completion is 10 business days from the date we receive your materials, depending on the package ordered. Extremely complex or large orders may take longer. If you need your order completed and returned in less than 10 business days, please contact us before ordering.
- Why not scan my photos myself?
- Photo scanning is an art. There are many great tools available today in the field of photo scanning and restoration. However, a professional photo scanner is expensive to own and time consuming to learn and perfect. Computer software has become highly specialized and a good company will use more than one program to obtain the optimal results. The novice would not know where to begin and who wants to experiment on their priceless memories.
Our experienced staff has spent countless hours researching and experimenting with all the tools available to acquire the best to create the best image possible. Our experts are extremely proficient at the art of photo scanning.
- What if the DVD format becomes obsolete in the future?
- Your DVD’s are not encrypted. The digital video file on your DVD may be extracted and converted to future formats as technology develops.
- What can you put in digital format?
- We digitize any type of photos, negatives, photo albums, slides, original artwork, letters, newspaper articles, announcements or anything else that holds precious memories.
- My negatives are loose, in sleeves and/or in envelopes. Is that a problem?
- No, we will scan your negatives and return them to the sleeves or envelopes for you.
- My slides are housed in carousels, magazines or protective slide display pages, what should I send?
- For an additional fee, we offer handling of carousels, magazines and protective slide pages. We will remove the slides, digitize them, and replace them in their exact original location.
- What type of photos, slides, and negatives do you scan?
- We can digitalize most types of slides, negatives, and prints in various stages and conditions. If you have a question about your photos, slides, and negatives contact us and we'll let you know if we can scan it and the price.
- I have negatives and paper photos. Which is best for scanning?
- Generally, scanning from negatives produces a higher quality image but we obtain excellent results from either.
- My slides and negatives are really old, are they worth scanning?
- If the images on the slides and negatives are precious to you, we recommend scanning to preserve the image. Generally, the better condition your film is in the better your scans will be. However, we do include enhancement services like basic color correction and Digital ICE whenever possible.
- What do you consider a strip? What if I have an uncut roll of negatives?
- We consider a strip 2-6 frames. If you have an uncut roll of negatives we will need to cut them into strips of 6 frames. You will also need to purchase negative storage sleeves for us to put the strips back into as we are scanning
- All of my photos are in albums. Do I have to remove them before submitting them?
- No. For an additional fee, we offer handling of photo albums. We will remove the photos, digitize them, and replace them in their exact original location.
- Do I have to organize my pictures before submitting them?
- No. Placing photos, slides, and negatives in a certain order is not required. We accept them in boxes, shopping bags, envelopes, or anything else you can find that will hold them.
- My photos are already organized. Can you preserve the work I have already done?
- Yes. The organization of your photos, slides, and negatives will be preserved throughout the project and will be reflected on the DVD.
- What happens if the photos cannot be removed from the album?
- If your albums or photos will be damaged when removed, we will attempt to scan the photo in-place (without removing it from the album.) Generally the results are good, but the best quality may not be achieved unless photos can be removed.
- My albums are already labeled. Can you use those names for the digital files?
- Your album names can be carried forward, but at times, we may have to shorten the title names. For example, a photo album titled, "Our 2001 Cancun Cruise", could be shortened to "2001Cruise". If you plan on using digital frames and other devices, many require shorter names without spaces.
- Once the photos are scanned do you do any additional work with the photos?
- We always optimize each scanned image by hand as there is no software available that can compare to the ability of the human eye to differentiate the subtle color hues and tones. We remove dust and scratches, red eye, enhance color, contrast, exposure and saturation, de-skew and crop, and minor wrinkle and tear repair. Automated computer software packages do not have this capability.
- How big can I enlarge/reprint my photos?
- With our 600 dpi service, you can reprint a photo up to at least twice the size of the original and with our 3200 dpi scans for slides and negatives, these can be printed at size of at a least 8”x10".
- Do you clean the photos before scanning?
- Yes, if necessary, we use compressed air to remove dust from slides and negatives. Additionally, we use special professional grade photo cleaner on printed photos in need of dust removal. The professional photo scanners we use incorporate Digital ICE technology for slides and negatives to automatically remove dust and minor scratches.
- How will the image files be organized on my DVD?
- We will organize your files and folders to reflect the way your photos, slides, and negatives are organized. If you have an album of photos called "Our 2001 Cancun Cruise", we'll place all those images in a folder called "2001Cruise" and name the files "2001Cruise-001", "2001Cruise-002", and so on.
- Can my old black and white photos be transferred to DVD?
- Yes, we advise transferring as many of your old photos to DVD to digitally archive them.
- How are my pictures stored during the project?
- Customer materials are safely stored in protective containers while they are not being actively processed.
- Will my photos, slides, and negatives be shipped overseas for processing?
- No. Unlike other companies on the Internet, ALL of our work is done in-house including creating the Printed and Bound Thumbnail Album. We do not send any materials overseas for processing.
- What software do I need to view the digital pictures on my computer?
- Your computer Windows, Mac OS X, etc. already contains a few built-in image viewers to display digital photos.
- What is Digital ICE?
- Digital ICE is used to detect scratches and dust during film scan but is not applicable for document scanning. The technology uses a scanner with a pair of light sources, a normal RGB lamp and an IR lamp, and scans twice, once with each lamp. The IR lamp detects the dust locations with its unique detection method and then inpainting is applied based on this data afterwards. The results can be a dramatic improvement from the original.
- Will I be able to view my digital photos and play them on a DVD player?
- Yes, many of the new DVD players are JPEG-compatible and will display image files directly from your DVD. This is not to be confused with a playable DVD slideshow that includes the addition of music or interactive features. Refer to our DVD Photo Montages for a playable DVD Slide Show.
- How much does photo restoration cost?
- Photo restoration is billed on a prorated hourly basis of $60.00 with a 1/2 hour minimum. Basic Photo enhancement and Light damage repair is included in Photos, Slides and Negatives Scanning and Archiving package.
- What's the storage difference between CD’s and DVD’s?
- A CD holds 650MB of data and a DVD holds 4.7GB of data. We can store about 7 times more of your digital photos on one (1) DVD data disc then we can on one (1) CD. With DVD’s you'll have fewer discs to manage and you'll save money on total number of disks required.
- What other options do I have to store my digital photos?
- You may elect to purchase from Create My Lasting Memories a portable USB Hard Drive. We use the Western Digital 160 GB Portable USB Hard Drive capable of storing over 13,000 digital photos.
- Why would I need to use a Portable Hard Drive to store my digital photos?
- The Western Digital 160GB Portable Hard Drive capable of storing over 13,000 digital photos. If you have a large quantity of photos, slides, and negatives and prefer not to have to sort through all of your CD’s / DVD’s to locate a few, a portable USB Hard Drive is a very good solution. If you prefer to have your photos, slides, and negatives scanned over time, all of your digital photos can be placed on the portable Hard Drive. You only need to purchase one to get started.
- What is a Resolution Reduction DVD?
- Our Resolution Reduction DVD contains a secondary set of digital photos that are set to a width no greater than 1024 pixels and a height no greater than 768 pixels with a substantially smaller file size. The smaller file size provides a much faster load time for your computer or DVD player before the photo is displayed. Many email providers also have a limit on file attachment size. Many photos can be attached and sent on an email instead on one larger print quality photo.
- What is DPI? Why is resolution important?
- DPI stands for dots per inch and is sometimes mistakenly used synonymously with PPI (pixels per inch which represent a computer monitor screen size). DPI refers to the output size of a digital photo when printed. A digital photo at 300 dpi means that in every linear inch there are 300 dots of data. The same digital photo changed to 72 dpi simply spreads the pixels out further and only puts 72 of them in one inch. When the output size of a digital image is changed (without "re-sampling" or adding pixels) the existing pixels are only being spread out or squeezed together. The recommended minimum for excellent quality print is 300 dpi.
Enlarging a 300 dpi 5”x7” digital photo to an 8”x10” reduces the dpi to 187. When printed as an 8”x10” the sharpness and clarity are also reduced. To compensate for this reduction in dpi and eventually the sharpness and clarity when enlarged, Create My Lasting Memories normally scans at 600 dpi for paper photos and 3200 dpi for slides and negatives. Enlarging a 600 dpi 5”x7” digital photo to an 8”x10” reduces the dpi to 397 providing an excellent quality print.
- Will I need to watch the DVD on a computer only?
- No, the DVD Conversion we create can be watched with a set-top DVD player or a computer equipped with a DVD-ROM drive. Just insert the DVD disk into the DVD player and play to watch on the TV. Note, DVD players generally older than 3 years don't play Recorded DVD's well.
- What is the best way to send my materials to Create My Lasting Memories?
- We recommend that you use carriers with tracking capabilities, such as FedEx or UPS. These carriers offer Pickup service as well. We have had excellent experience with FedEx ground service. However, if you would prefer to use express or overnight service for the return shipping and are willing to assume the additional cost, we will honor your preferences.
- Will all of my original materials be returned to me?
- Anything you send to Create My Lasting Memories (photos, slides, negatives, paper media, music CDs, photo CDs, video tapes, etc.) will be returned to you with your completed order. We do not keep or discard anything which is sent to us by you, and we handle your possessions with the greatest of care at all times.
- How do I know you will return my materials in the same condition as you received them?
- We know how important your videos and photos are and we understand why you would be worried. Videos and photos are irreplaceable and the memories they evoke. We treat them as if they are our own. To this day, Create My Lasting Memories has never lost or damaged any video or photo entrusted to us. We guarantee your video and photos will be returned to you in the same condition as we received them, unless something catastrophic happens that is out of our control.
Due to the shipping process being totally outside our control, we do need to ask you to sign a waiver on our order form that absolves us of any responsibility for your materials during the shipping process.
- Will you keep a copy of my DVD?
- Create My Lasting Memories will keep the master of your DVD on file for a period of 12 months, for purposes of re-ordering unless you specify that we don’t.
- Can I order additional copies of my DVD Conversion/Transfer?
- Yes, at the time of purchase you can order additional copies of your DVD Conversion. Create My Lasting Memories will keep master of your DVD on file for a period of 12 months and you may re-order any time during that period. You can even send your family and friends to our website to re-order for themselves!
- Why don’t you use DVD adhesive labels?
- Labels are fine for short-term use on CDs. That's about it. DVDs are more susceptible to the unbalancing forces that occurs when labels are applied, even 1/2mm off-center. DVD label stompers can't get it perfect. So when you label DVDs, you take a bigger risk that the DVD won't spin right.
The bigger problem comes from the labels themselves, a layer of paper over a layer of adhesive. We know adhesive does not age well, turning yellow, hard, and peel off. That will eventually happen with the DVD labels. And as the paper ages, it will become brittle and may warp & lift, separating from the old adhesive and possibly damaging the DVD player. Paper DVD labels have much less longevity than the DVD media does, so you're limiting the DVD lifespan. The DVD label will eventually make the DVD unusable before the DVD natural life span is up.
All DVD art is printed directly on high quality DVD media with our professional photo printer.
- Is there a difference between DVD cases and CD cases?
- The center hub of a DVD is more fragile than that of a CD. Unlike CD’s, DVDs are made of two discs bonded together using a spin coating process. Sometimes this manufacturing process does not always completely bond the center hub of the DVD. This does not mean the DVD is bad, care should always be used when removing DVDs from cases. Additionally, storing DVD’s in an incorrect case may cause the hub to crack, damaging the DVD. At Create My Lasting Memories, we only use DVD approved cases for your DVD's.
- What forms of payment do you accept?
- Create My Lasting Memories accepts personal checks, money orders, or credit card payments through PayPal. You are not required to have a PayPal account to purchase from us.
- I have some specific questions that I want answered. How can I go about it?
- You can contact us and we will be glad to answer all your questions.